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Job Title Emergency Dispatcher
Location Worcester, MA
Department Communications
FLSA Status Non-Exempt

Position:    911 Emergency Dispatcher     

Reports To: Communications Supervisor

Hours: Full Time-Flexible Availability Needed  

Training and Work Schedule In Quincy MA first 2-3 months


every other Thursday 1800-0600 (6pm-6am)

Every Friday, Saturday, Sunday 1800-0600 (6pm-6am)


The Dispatcher under the guidance of the Communications Supervisor or designee, maintains a computer-aided-dispatch (CAD) system and controls incoming emergency and non-emergency response requests, gives timely and accurate Emergency Medical Dispatch pre-arrival instruction, selects appropriate first responder resources, and coordinates/dispatches the most appropriate emergency response unit(s) in accordance with established user-agency policies and procedures.


  • High School Diploma or G.E.D. Equivalent
  • Must be at least eighteen (18) years of age
  • Candidates must have the ability to communicate in a clear, effective and calm manner via phone and radio and in writing
  • Ability to work rotating shifts including nights, weekends, holidays. Overtime
  • Certification in Emergency Medical Dispatching (EMD) and
  • Certification in 911 APCO PST-1 (Public Safety Tele-communicator)
  • P.R Certified
  • Valid Driver’s License


  • Work a minimum of a 40-hour week which may include any work shift, weekends, and holidays
  • Be available for overtime shifts on short notice
  • Maintains an awareness of local and state geography and landmarks
  • Maintains a harmonious relationship with all personnel, participating districts, and the community at large
  • Wear a radio/telephone headset while on duty
  • Able to Read, understand & apply a variety of call-taking and fire dispatching information and materials


  • Prioritizes and dispatches all ALS, BLS or Chair Car Units to appropriate personnel, via radio and/or telephone, all received complaints, emergencies, and alarms for fire, burglary, medical, panic, etcetera and other requests for public safety assistance, in a timely manner, while keeping supervisory personnel aware of priority situations.
  • Tracks availability/status of first responder resources and acts on requests from field units for additional resources
  • Operates the Center's computer aided dispatch system, 9-1-1 systems, and telecommunications devices furnishing Emergency Medical Dispatch pre-arrival protocols by telephone
  • Accepts responsibility for accuracy in completion of department forms and records
  • Follows policy in sending/receiving agency related information via telephone and computer
  • Excellent communication skills in both oral and written forms, providing and receiving
  • Typing proficiency of 40 words per minute, net
  • Able to work with little direction at times
  • High stress tolerance -- thrives in a high-pressure environment

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